Terms of Service - App

1. Agreement to Terms
By accessing and using the Pasavouch App (“Service”), you confirm that you agree to and are bound by the terms and conditions contained in this Terms of Service (“Agreement”). These terms apply to your use of the Pasavouch App, website, and any form of communication or transaction between you and Pasavouch. If you do not agree to these terms, you must refrain from using the Service.

2. License
Pasavouch grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the Pasavouch App strictly in accordance with this Agreement. This license is for lawful and personal purposes only and does not transfer any ownership or intellectual property rights to the User. Pasavouch reserves the right to suspend or terminate your access at any time for unauthorized or illegal activity.

3. Meanings and Definitions
3.1 Company: Refers to Pasavouch Online Store, located at Blk. 14, Lot 365, Phase 1N, Southville 8C, Barangay San Isidro, Rodriguez, Rizal, Philippines.
3.2 Country: Refers to the Republic of the Philippines.
3.3 Service: Refers to the Pasavouch App and all related digital trading services, specifically load-to-cash conversion credits.
3.4 Third-Party Services: Refers to external providers such as Firebase, Google Play Billing, and Google Sheets.
3.5 GPA Number: Refers to the official Google Order Number provided for every successful purchase.
3.6 Nature of Service: Pasavouch is a digital service provider and NOT a telecommunications company, banking institution, or money remittance center. The Service is strictly limited to providing a platform for load-to-cash conversion credits. Pasavouch does not provide communication services, and all transactions are processed as digital asset trades.

4. Service Rules, Credits, and Payouts
To maintain a secure platform and ensure successful transactions, all users must adhere to the following rules:
4.1 Purchase of Credits: Users acquire "Pasavouch Credits" by purchasing digital products within the app using the Google Play Billing system (Direct Carrier Billing via Smart, DITO, etc.). These credits represent an in-app balance and are not considered legal tender or bank deposits.
4.2 Manual Verification and Audit: All purchases are subject to a manual audit by Pasavouch administrators. We will review the transaction records and GPA Numbers before manually topping up the user’s account balance. Pasavouch reserves the right to withhold credits if the transaction is flagged as suspicious or fraudulent.
4.3 Payout Request: Users may request to "cash out" or transfer their verified in-app balance to their bound GCash or Maya account.
4.4 Payout Accuracy: It is the user's sole responsibility to ensure that the bound GCash or Maya account name and number are correct and active. Pasavouch is not liable for funds lost due to incorrect account details provided by the user.
4.5 Processing Time: Payouts are processed manually within 24 to 72 hours, depending on system volume and verification requirements.
4.6 Service Fees: Google Play and Pasavouch deduct service fees for every purchase and payout transaction. The final amount to be received is displayed before the user confirms the transaction.

5. User Restrictions
You agree not to license, sell, rent, or commercially exploit the Service. Modification, reverse engineering, or attempts to bypass system security are strictly forbidden. Any fraudulent activity, including the submission of fake GPA numbers or transaction details, will result in an automatic permanent account ban and forfeiture of any remaining in-app balance.

6. Return and Refund Policy
6.1 Google Play Refunds: Since conversions are processed via Google Play Billing, refund requests must primarily follow Google Play’s Refund Policy.
6.2 Ineligibility for Refund: Once the converted funds have been successfully transferred (payout) to the user's GCash or Maya account, the transaction is considered consumed and final. In such cases, Pasavouch cannot grant or approve any refund requests as the service has been fully rendered.
6.3 System Errors: Refunds may be granted in verified cases of system-wide errors or double deductions directly caused by the Pasavouch platform, subject to internal audit.
6.4 Chargebacks and Fraud: Any user who initiates a refund or chargeback through Google after receiving their payout from Pasavouch will be flagged for fraud, resulting in a permanent account ban.

7. Your Consent
By accessing, using, or registering an account with Pasavouch, or by making any purchase through our platform, you acknowledge that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.

8. Links to Other Websites
These Terms of Service apply only to the Pasavouch Services. Our platform may contain links to third-party websites or services that are not owned or operated by Pasavouch. We are not responsible for the content, accuracy, or policies of any third-party websites. Once you leave the Pasavouch platform, our Terms and Privacy Policy no longer apply. Your interactions on any external website are governed by that specific website’s own policies.

9. Local Storage
Pasavouch uses local storage within the app to save limited information such as user preferences, login sessions, and app settings for a smoother experience. The information stored locally does not include personally identifiable data unless voluntarily provided. All stored data remains within your device and is not shared externally. You may clear the local storage through your device settings at any time.

10. Changes to Our Terms of Service
Pasavouch reserves the right, at its sole discretion, to modify, update, or discontinue the Service at any time with or without prior notice. Any modifications to this Agreement will be reflected on this page with an updated date. Your continued use of the Pasavouch App after such changes signifies your acceptance of the revised Terms.

11. Updates to Our App
Pasavouch may provide enhancements or improvements to the app, which may include patches, bug fixes, or modifications. You acknowledge that these updates may modify or remove certain features. Pasavouch has no obligation to provide specific updates or to maintain particular features indefinitely. All updates are considered an integral part of the app and are subject to this Agreement.

12. Third-Party Services
Pasavouch may provide access to third-party content or services for your convenience. You acknowledge that Pasavouch is not responsible for the accuracy, legality, or quality of Third-Party Services. You access and use such services entirely at your own risk and are subject to the applicable terms and conditions of those third parties.

13. Term and Termination
This Agreement remains in effect until terminated by either you or Pasavouch. Pasavouch may suspend or terminate this Agreement at any time for any reason without prior notice, especially for failure to comply with these Terms. Upon termination, you must cease all use of the app and delete all related files.

14. Copyright Infringement Notice
If you believe that any material on the App infringes upon your copyright, please contact us with the necessary identification and contact information. Your notice must include a statement of good-faith belief that the use is unauthorized and a statement under penalty of perjury that the provided information is accurate.

15. Indemnification
You agree to indemnify, defend, and hold harmless Pasavouch and its affiliates from any claims, damages, liabilities, or expenses arising out of your misuse of the app, your violation of these Terms, or your infringement of any third-party rights.

16. No Warranties
The Pasavouch App and Service are provided “AS IS” and “AS AVAILABLE” without any warranties of any kind. To the fullest extent permitted by law, Pasavouch disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not guarantee that the app will be uninterrupted, error-free, or secure.

17. Limitation of Liability
To the fullest extent permitted by applicable law, Pasavouch and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. This includes loss of data, interrupted transactions, failed conversions, or indirect financial losses. In any case, the total liability of Pasavouch for any claim shall not exceed the value of the specific transaction involved.

18. Severability and Entire Agreement
18.1 Severability: If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be modified to achieve its original intent, while all remaining provisions remain in full force.
18.2 Entire Agreement: This Agreement, together with the Privacy Policy, constitutes the entire understanding between you and Pasavouch regarding the Service and supersedes all prior agreements.
18.3 Statute of Limitations: Any cause of action must be filed within one year after it arises or it is permanently barred.

19. Waiver
The failure of either party to exercise any right or require performance of any obligation shall not affect that party’s right to exercise tuloy-tuloy. A waiver of any breach shall not constitute a waiver of any subsequent breach. No partial or delayed exercise of any right under this Agreement shall prevent further exercise of that right.

20. Intellectual Property
The Pasavouch App, including all content, software, graphics, and layout, is the exclusive property of Pasavouch and is protected by intellectual property laws. No part of the app may be copied, reproduced, or distributed without the prior written permission of Pasavouch. Any unauthorized use is strictly prohibited.

21. Notice of Dispute and Binding Arbitration
21.1 Informal Resolution: In the event of a dispute, you must first initiate a formal process by sending a written Notice of Dispute to support@pasavouch.com. Both parties agree to attempt informal negotiations for sixty (60) days.
21.2 Arbitration: If unresolved, the dispute shall be settled exclusively through binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI).
21.3 Class Action Waiver: By using this Service, you expressly waive your right to participate in class-action lawsuits or collective judicial proceedings.

22. Submissions, Feedback, and Promotions
Any ideas or proposals submitted to the Pasavouch App shall be treated as non-confidential and shall become the sole property of Pasavouch without compensation to you. Furthermore, any promotions or contests are governed by specific rules; it is your responsibility to read them before participating.

23. Typographical Errors and Pricing Policy
Pasavouch reserves the right to refuse or cancel any orders or transactions listed with incorrect information or pricing due to technical errors. If a charge has been processed for a canceled transaction, Pasavouch shall initiate a credit to your original payment account for the incorrect charge as soon as practicable.

24. Contact Information and Support
Should you have any questions or clarifications regarding these Terms of Service, please reach out to our support team:
- Email: support@pasavouch.com
- Phone: +63 961 985 4721
- Facebook: https://www.facebook.com/pasavouch
- Address: Blk. 14, Lot 365, Phase 1N, Southville 8C, Barangay San Isidro, Rodriguez, Rizal, Philippines.