Privacy Policy - App

This Privacy Policy applies to the Pasavouch mobile application and its Load-to-Cash services. It explains how we collect, use, and protect your personal information when you use the app.

By accessing or using the Pasavouch app, you acknowledge that you have read, understood, and agreed to the collection, storage, and use of your information as described in this Privacy Policy and our Terms of Service.

Pasavouch (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that all personal data handled through the app is treated securely and responsibly in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).

Definitions and Key Terms

To make this Privacy Policy easier to understand, the following terms are defined as follows:

• Company: Refers to Pasavouch Online Store, located at Blk. 14, Lot 365, Phase 1N, Southville 8C, Barangay San Isidro, Rodriguez, Rizal, Philippines.
• Country: Refers to the Republic of the Philippines, where Pasavouch is based.
• Device: Any internet-connected device such as a phone, tablet, or computer.
• IP Address: A unique number assigned to a device connected to the internet that indicates its general location for security and fraud prevention.
• Personal Data: Any information that can directly or indirectly identify a person.
• Service: The Pasavouch website, app, and related services.
• Third-Party Service: External partners, providers, or platforms (such as Google Play Billing, Firebase, and Google Sheets) that help operate or enhance our service.
• You: The user or individual who accesses or interacts with Pasavouch.

What Information Do We Collect?

Pasavouch collects only the information necessary to process transactions and provide a secure, personalized user experience.

We collect the following data when you use our app or services:

• Personal Info: First Name, Middle Name, Last Name, and Nationality – used for identity verification and account management.
• Account Access: Email Address – used for secure login, transaction confirmation, and communication purposes.
• Sim Info: SIM Provider and SIM Number – used to verify the source of digital credits and prevent unauthorized transactions.
• Financial Info: Transaction History and Google Order Number (GPA Number) – used as an official record to verify successful in-app purchases.
• Payout Info: GCash or Maya Account Name and Number – used to process and transfer converted funds to your preferred wallet.
• Media & Files: Photos, Screenshots, and Files – used only when you voluntarily upload proof of payment or identity (KYC).

We do not collect unnecessary data such as contacts or real-time GPS location. Access to your photo gallery is strictly for user-initiated uploads of transaction proof. You may safely deny this permission, though manual verification may require alternative submission methods.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in the following ways:

• To personalize your experience: Your information helps us better respond to your individual needs.
• To process transactions: To fulfill your load-to-cash requests and verify payments via Google Order Numbers (GPA).
• To improve our app: We continually strive to improve our app offerings based on the information and feedback we receive from you.
• To improve customer service: Your information helps us more effectively respond to your support needs and payout inquiries.
• To enhance security: Using transaction data and SIM info to detect and prevent fraudulent activities or unauthorized access.
• To send periodic updates: We may use your email to send information and updates pertaining to your transactions.

App Permissions and Device Data Access

To provide a functional and secure experience, Pasavouch requires access to specific features on your device. These permissions are used strictly for the following purposes:

• Internet and Network Access: Allows the application to connect to our servers to process your load-to-cash conversions.
• In-App Billing: Required to securely process and verify payments for load and services through the Google Play Billing system.
• Media and Storage Access: Allows you to select and upload screenshots of your transactions or identity documents for KYC verification.
• Write Access: Allows the app to save necessary transaction logs or temporary files for better app performance.

When does Pasavouch use end user information from third parties?

Pasavouch collects information from third parties (such as Google Play Billing) only when necessary to provide our services. This includes receiving transaction confirmation and order numbers to verify that a load-to-cash request is valid. We do not actively collect or scrape private data from social media websites unless you voluntarily provide links or information for identity verification purposes.

When does Pasavouch use customer information from third parties?

We receive information from third-party services when you interact with our official support channels. For example, when you contact us via email or social media, we may receive basic profile information to assist with your inquiry. We also rely on Google’s automated fraud detection services to ensure the integrity of every transaction made within the app.

Do we share the information we collect with third parties?

Pasavouch does not sell, rent, or trade any personal information to third parties for marketing or advertising purposes.

We share information only with trusted third-party service providers to perform essential functions:
• Database Management: Primary user data and account information are stored securely via Firebase.
• Payment Verification: Transaction details are shared with Google Play Billing to confirm successful purchases and verify GPA numbers.
• Administrative & Audit Records: We use Google Sheets and App Script for internal auditing, lookup, and record-keeping purposes to ensure transaction accuracy.
• Payout Processing: Your account details (GCash or Maya Account Name and Number) are used to complete the manual payout you requested.

Additionally, we may disclose information when required by law, to protect the rights and integrity of Pasavouch, or to comply with government requests related to fraud prevention and investigation.

Where and when is information collected from customers and end users?

Pasavouch collects personal information directly from users when they use the app or submit information through our forms. This occurs during registration, transaction requests, or when uploading proof of payment and identity (KYC). We do not receive, buy, or collect personal information from external third parties for any other purpose than providing our service.

How Do We Use Your Email Address?

Pasavouch uses your email address only for essential communication related to your account or transactions. This includes verification messages, transaction confirmations, and updates about your payout status.
We do not send promotional or marketing emails, and we do not share your email address with any advertising or third-party marketing platforms. If you receive an email from Pasavouch, it will only be related to your account activity or support requests.

How Long Do We Keep Your Information?

Pasavouch keeps your information only for as long as necessary to complete transactions, maintain accurate audit records, and comply with applicable laws. Once your data is no longer needed for these operational purposes, it will be securely deleted or anonymized. All stored data is handled in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

How Do We Protect Your Information?

Pasavouch applies reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. All data transmissions are handled securely through our primary database services (Firebase) and administrative tools (Google Sheets and App Script). Access to stored data is strictly restricted to authorized personnel who are required to keep the information confidential.

While we follow industry-standard safeguards, no method of transmission over the Internet is completely secure. We continually monitor our systems to maintain the safety of your data and ensure that all sensitive information is managed within Google’s secure infrastructure.

Could my information be transferred to other countries?

Pasavouch is based in the Philippines, but our service providers (such as Google) may store or process data on secure servers located outside the country. By using our app, you consent to the storage of your information in these secure data centers, which follow international security standards to protect your data in accordance with this Privacy Policy and the Data Privacy Act of 2012.

Is the information collected through the Pasavouch Service secure?

We take reasonable precautions to protect the security of your information. Pasavouch uses electronic and administrative measures to prevent unauthorized access and ensure the proper use of your data. While we take all appropriate steps to secure your information, absolute security cannot be guaranteed due to the nature of internet-based services.

Can I update or correct my information?
You may request to update or correct the personal information you have provided to Pasavouch by contacting us through our official support channels. We allow users to change details such as their name, SIM number, or payout account information if there are errors.

Account Deletion
If you wish to delete your account or remove your information from our system, you may do so through the "Delete Account" option within the app settings or by submitting a formal request to support@pasavouch.com. Please note that some transaction records may remain in our secure backups for a limited period to comply with legal record-keeping and audit requirements.

Personnel

If you are a Pasavouch staff member or applicant, we may collect information that you voluntarily provide for administrative purposes. This data is used only for human resources management and is stored securely in line with the Data Privacy Act of 2012.

Sale of Business

If Pasavouch becomes involved in a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. Any party that acquires Pasavouch will be required to handle your data responsibly based on the same level of privacy and security we follow.

Affiliates

Pasavouch may share limited information with its affiliated entities or partners for operational purposes such as system maintenance or service improvement. Any affiliate that gains access to this information will be required to handle it securely and keep it confidential.

Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of the Republic of the Philippines. Any dispute or claim relating to this Policy or your use of Pasavouch shall be handled exclusively by the appropriate courts in the Philippines.

Your Consent

By using the Pasavouch app or any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your continued use of the app after any updates to this Policy will signify your acceptance of those changes.

Links to Other Websites

This Privacy Policy applies only to Pasavouch and its services. Our app may contain links to third-party platforms (such as GCash or Maya) for payment purposes. We are not responsible for the privacy practices of those external sites. Once you leave the Pasavouch platform, any information you provide is subject to the privacy policy of the third-party service.

Cookies and Local Storage

Pasavouch does not use traditional web cookies for tracking purposes. However, we may use your device’s local storage to remember certain preferences or keep you signed in for a smoother experience. This data is stored only on your device and is not shared with third parties. You can clear your app storage at any time to remove this information, but some features may not function properly without it.

Blocking and Disabling Local Storage or Similar Technologies

You can clear or disable your device’s local storage and similar technologies at any time through your phone or app settings. However, doing so may remove saved information such as login sessions, which could affect how Pasavouch functions.

Payment Details

Pasavouch does not directly process credit or debit card payments. All transactions are completed through trusted third-party payment channels such as GCash or Maya. We do not store your payment account credentials on our servers. Any payout information you provide is used strictly for manual fund transfers to your designated wallet.

Children’s Privacy

Pasavouch is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately so we can delete the data from our records.

Changes to Our Privacy Policy

Pasavouch may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. If we make significant updates, we will notify users through the app or our official channels before the changes take effect. Continued use of Pasavouch after these updates means you agree to the revised Policy.

Third-Party Services

Pasavouch may include or link to third-party content or services (such as Google Play Billing) for your convenience. We are not responsible for the security of any third-party services you access. Your use of these services is voluntary and subject to the respective privacy policies and terms of those third parties.

Tracking Technologies

Local Storage
Pasavouch uses your device’s local storage to save basic information that helps improve your app experience. This allows the app to remember preferences or login sessions securely on your device without the need to send data through HTTP requests.

Don't hesitate to contact us if you have any questions.

-Via Email: support@pasavouch.com
-Via Phone number: +63 961 985 4721
-Via this Link: https://www.facebook.com/pasavouch