Privacy Policy - App

This Privacy Policy applies to the Pasavouch mobile application and its Load-to-Cash services. It explains how we collect, use, and protect your personal information when you use the app.

By accessing or using the Pasavouch app, you acknowledge that you have read, understood, and agreed to the collection, storage, and use of your information as described in this Privacy Policy and our Terms of Service.

Pasavouch (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that all personal data handled through the app is treated securely and responsibly in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).

Definitions and Key Terms
To make this Privacy Policy easier to understand, the following terms are defined as follows:

- Cookie: A small piece of data stored by your browser to remember your preferences or login details.
- Company: Refers to Pasavouch Online Store, located at Blk. 14, Lot 365, Phase 1N, Southville 8C, Barangay San Isidro, Rodriguez, Rizal, Philippines.
- Country: Refers to the Republic of the Philippines, where Pasavouch is based.
- Customer: A person or organization that uses the Pasavouch service.
- Device: Any internet-connected device such as a phone, tablet, or computer.
- IP Address: A unique number assigned to a device connected to the internet that may indicate its general location.
- Personnel: Refers to Pasavouch staff or contractors who perform services on behalf of the company.
- Personal Data: Any information that can directly or indirectly identify a person.
- Service: The Pasavouch website, app, and related services.
- Third-Party Service: External partners, providers, or platforms that help operate or enhance our service.
- Website: Refers to the official Pasavouch site and its subdomains.
- You: The user or individual who accesses or interacts with Pasavouch.

What Information Do We Collect?

Pasavouch collects only the information necessary to process transactions and provide a secure, personalized user experience.

We may collect the following data when you use our app or services:

- Full Name – used for identity verification and transaction processing.
- Email Address – used for login, confirmation, and communication purposes.
- Nationality – used for verification and compliance purposes.
- SIM Provider – used to determine the network type (Smart, TNT, Sun, or DITO).
- SIM Number – used for sending or receiving load transactions.
- GCash / Maya Numbers – used for payout and cash-out transactions.
- Gallery Picture / Uploads – used for submitting proof of payment or verification.
- Local Storage (Browser) – used to store temporary session data for app performance and convenience.

We do not collect unnecessary data such as contacts, location, or device tracking information.
Access to your photo gallery is optional and used only when uploading proof of payment. You may safely deny this permission without affecting your ability to use other features of the app.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

-To personalize your experience (your information helps us to better respond to your individual needs)
-To improve our app (we continually strive to improve our app offerings based on the information and feedback we receive from you)
-To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
-To process transactions
-To administer a contest, promotion, survey or other site feature
-To send periodic emails

When does Pasavouch use end user information from third parties?

Pasavouch will collect End User Data necessary to provide the Pasavouch services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Pasavouch use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Pasavouch customer, we receive information from a third party that provides automated fraud detection services to Pasavouch. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

Pasavouch does not sell, rent, or trade any personal information to third parties. We do not share your data with advertisers or external marketing services. Information may only be shared when required by law, to protect our rights, or to comply with legal processes and government requests related to fraud prevention or investigation.

We may engage trusted third-party service providers to perform essential functions for us, such as hosting and maintaining our servers, database management, and customer service support. These providers are granted access only to the information necessary to perform their duties and are obligated to keep all data confidential and secure.

We may also share limited technical information, such as log data or IP addresses, with analytics partners for the purpose of monitoring system performance and improving app functionality. This data is non-identifiable and used only for technical and operational improvements.
Additionally, we may disclose information when required by law or government authorities, or when necessary to prevent illegal activity, protect user safety, and uphold the rights and integrity of Pasavouch.

Where and when is information collected from customers and end users?

Pasavouch collects personal information directly from users when they use the app or submit information through our forms. This may occur during registration, transaction requests, or when uploading proof of payment. We may also collect limited technical information automatically, such as browser type or access time, to improve app performance and security. We do not receive or buy personal information from third parties.

How Do We Use Your Email Address?

Pasavouch uses your email address only for essential communication related to your account or transactions. This may include verification messages, password resets, and updates about your submitted requests or account status.
We do not send promotional or marketing emails, and we do not share your email address with any advertising or third-party marketing platforms.
If you receive an email from Pasavouch, it will only be related to your account activity or support requests. You may contact us anytime if you wish to update or remove your registered email from our records.

How Long Do We Keep Your Information?

Pasavouch keeps your information only for as long as necessary to complete transactions, maintain accurate records, and comply with applicable laws.
Once your data is no longer needed for these purposes, it will be securely deleted or anonymized so that it can no longer be used to identify you.
We do not retain personal information longer than required, and all stored data is handled in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

How Do We Protect Your Information?

Pasavouch applies reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data transmissions are handled securely through our hosting and database services. Access to stored data is restricted to authorized personnel only, who are required to keep information confidential.

While we follow industry-standard safeguards to protect your information, no method of storage or transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute security, but we continually monitor and improve our systems to maintain the safety of your data.

Could my information be transferred to other countries?

Pasavouch is based in the Philippines, but some of our service providers and hosting platforms may store or process data on servers located outside the country. This means your information may be transferred to and maintained in data centers operated by our trusted partners, such as cloud service providers. These providers follow industry-standard security measures to protect your data. By using our app, you consent to the possible transfer and storage of your information outside the Philippines, in accordance with this Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173).

Is the information collected through the Pasavouch Service secure?

We take reasonable precautions to protect the security of your information. Pasavouch uses physical, electronic, and administrative measures to prevent unauthorized access, maintain data integrity, and ensure the proper use of your information.

While we strive to safeguard all data shared with us, no security system is completely foolproof. Errors, technical issues, or unauthorized actions may still occur despite our efforts. By using the Pasavouch service, you acknowledge that while we take all appropriate steps to secure your information, absolute security cannot be guaranteed.

Can I update or correct my information?

You may request to update or correct the personal information you have provided to Pasavouch by contacting us directly. We allow users to change or update details such as their name, SIM number, or GCash/Maya account information if there are errors or changes needed.
If you wish to delete your account or remove your information from our system, you may contact our support team to make a formal request. Please note that some information may remain in our secure backups for a limited period as part of system safety and data integrity procedures.
We may ask for verification, such as your registered email or phone number, to confirm your identity before processing any updates or deletions. This ensures that your data remains secure.

Personnel

If you are a Pasavouch staff member or applicant, we may collect information that you voluntarily provide for administrative or verification purposes. This data is used only for human resources management, benefit processing, or applicant evaluation, and is stored securely in line with the Data Privacy Act of 2012 (Republic Act No. 10173).

Sale of Business

If Pasavouch becomes involved in a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. Any party that acquires Pasavouch will be required to handle your data responsibly and keep it protected based on the same level of privacy and security we follow.

Affiliates

Pasavouch may share limited information with its future affiliated entities or partners, if any, for operational purposes such as support, system maintenance, or service improvement. Any affiliate that gains access to this information will be required to handle it securely and keep it confidential.

Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of the Republic of the Philippines. Any dispute or claim relating to this Policy or your use of Pasavouch shall be handled exclusively by the appropriate courts in the Philippines.

By using Pasavouch or contacting us directly, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue the use of our app or services. Continued use of Pasavouch after any updates to this Policy will constitute your acceptance of those changes.

Your Consent

By using the Pasavouch app or any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your continued use of the app after any updates to this Policy will signify your acceptance of those changes.

Links to Other Websites

This Privacy Policy applies only to Pasavouch and its services. Our app or website may contain links to third-party websites that we do not own or control. We are not responsible for the content, accuracy, or privacy practices of those websites. Once you leave the Pasavouch platform, any information you provide is subject to the privacy policy of the site you visit, not ours.

Cookies and Local Storage

Pasavouch does not use traditional web cookies for tracking purposes. However, we may use your device’s local storage to remember certain preferences or keep you signed in for a smoother experience. This data is stored only on your device and is not shared with third parties. You can clear your browser or app storage at any time to remove this information, but some features may not function properly without it.

Blocking and Disabling Local Storage or Similar Technologies

You can clear or disable your browser’s local storage and similar technologies at any time through your device or browser settings. However, doing so may remove saved information such as login sessions or user preferences, which could affect how Pasavouch functions. For more details on managing stored data, please refer to your browser’s help section.

Payment Details

Pasavouch does not directly process credit or debit card payments. All transactions are completed through trusted third-party payment channels such as GCash or Maya. We do not store your payment account credentials on our servers. Any payment information shared through these platforms is handled securely by their respective systems in accordance with their privacy and security policies.

Children’s Privacy

Pasavouch is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately so we can delete the data from our records.

Changes to Our Privacy Policy

Pasavouch may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. If we make significant updates, we will notify users through the app or our official channels before the changes take effect. Continued use of Pasavouch after these updates means you agree to the revised Policy.

Third-Party Services

Pasavouch may include or link to third-party content, websites, or services for your convenience. We are not responsible for the accuracy, reliability, or security of any third-party services you access through our app. Your use of these services is voluntary and subject to the privacy policies and terms of those third parties.

Tracking Technologies

Local Storage

Pasavouch uses your device’s local storage to save basic information that helps improve your app experience. Local storage works like cookies but with greater capacity and without sending data through HTTP requests. This allows the app to remember preferences or login sessions securely on your device.

Don't hesitate to contact us if you have any questions.

-Via Email: support@pasavouch.com
-Via Phone number: +63 961 985 4721
-Via this Link: https://www.facebook.com/pasavouch