Refund Policy - App

Refund and Return Policy – Pasavouch App
Last Updated: February 18, 2026

1. Nature of Service
Pasavouch is a digital platform providing a specialized load-to-cash conversion service. By using our app, you are paying for a digital service that facilitates the exchange of mobile load for cash equivalents. All transactions are processed via Google Play Billing. Due to the immediate nature of our digital services, all successful conversions are considered FINAL once the service has been rendered.

2. Eligibility for Refund (Service-Based)
A refund may only be evaluated if the service has NOT been completed (Payout is still Pending) under these specific conditions:

2.1 Service Non-Delivery (24-Hour Rule): If you have successfully paid for the conversion service (with a valid GPA Number) but the service was not fulfilled or the funds were not sent within 24 hours without any notification from our team.

2.2 Technical Service Failure: You were charged by your provider but a technical error prevented our platform from recording your request or delivering the credits to your dashboard.

2.3 Duplicate Service Charge: A technical glitch resulted in you being billed twice for a single conversion service request.

2.4 Accidental Request: You reported an accidental request before our team initiated the manual processing of your conversion service.

3. Non-Refundable Service Conditions
Refunds will be strictly denied once the service is "Fully Rendered":

3.1 Service Fully Rendered: Once the cash payout has been successfully disbursed to your GCash or Maya account, the conversion service is complete. No refunds can be issued after the service fulfillment.

3.2 Incorrect Service Details: If you provided wrong payout account information, the service is still considered rendered once the transfer is made to the provided number.

3.3 Service Fee Dissatisfaction: Refunds are not allowed based on a change of heart regarding our service fees or conversion rates once the process is complete.

4. Formal Audit Procedure
To protect the integrity of our digital service, all claims follow this process:
1. Submit a formal ticket to support@pasavouch.com within 48 hours.
2. Provide your Full Name and the Google Order Number (GPA Number).
3. Our team will audit the service logs within 3 to 5 business days.

5. Service Fraud (Double-Dipping)
Receiving the cash payout and subsequently requesting a refund through Google Play is considered "Service Fraud." 
- Penalty: Permanent ban from the service and forfeiture of all balances.
- Legal: Fraudulent claims will be reported to Google Play Security and relevant authorities.

6. Third-Party Fees
Please note that Google and Network Providers retain service fees (15%-30%) for the use of their billing platforms. These third-party fees are non-refundable. Pasavouch is only liable to refund the net amount received for the unrendered service.

Contact Support:
- Email: support@pasavouch.com
- Facebook: https://www.facebook.com/pasavouch
- Address: Blk. 14, Lot 365, Phase 1N, Southville 8C, Barangay San Isidro, Rodriguez, Rizal, Philippines.