Refund Policy - App

Refund Policy – Pasavouch Load to Cash
Last Updated: October 25, 2025

Pasavouch aims to provide a smooth and reliable Load to Cash experience for all users. 
All Load to Cash transactions are processed through Pasaload, which means the transfer of load is instant and final once sent. 
However, we understand that certain circumstances may require a refund request. 

You may request a refund at any time if you wish to return your load balance, provided that your request is valid and verifiable. 
Refund requests can only be made through our official chat support or by submitting a refund form through the Pasavouch App or website. 
Once your request is received, our team will carefully review the details and process the refund within 3–5 business days.

Please note that processing time may vary depending on your network provider, verification requirements, and system availability. 
Refunds are only applicable for legitimate cases such as:
- Double deduction or system error
- Failed or incomplete transaction due to technical issues
- Incorrect processing caused by the Pasavouch system

Refunds are not applicable in the following situations:
- Wrong number or incorrect amount provided by the user
- Delay caused by the telco network
- Successful transactions already received by the intended number
- Failure to provide complete proof or documentation

For faster assistance, please include the following details when filing a refund request:
- Full Name
- Mobile Number used for Pasaload
- Transaction Reference Number or Screenshot
- Date and Time of Transaction
- Reason for Refund Request

All refund evaluations are handled by the Pasavouch support team. 
Once verified and approved, your refund will be processed within the stated timeframe. 
If the transaction is not eligible for a refund, our team will notify you with a valid explanation.

For refund assistance, contact us through:
Email: support@pasavouch.com
Chat Support: Available inside the Pasavouch App
Facebook: https://www.facebook.com/pasavouch